Privacy Statement

Last edited: July 2025

1. Who We Are

MyTeacherAide Pty Ltd ("we", "our", "us") is an EdTech company providing a web-based application that enables teachers to utilise large language models (LLMs) aligned with curriculum content.

This privacy policy ("Policy") outlines how MyTeacherAide collects, safeguards, and utilises the personally identifiable information ("Personal Information") that you ("User," "you," or "your") may provide while using the MyTeacherAide platform (myteacheraide.com) or engaging with any MyTeacherAide products (collectively, "Platform").

This Policy details your choices concerning the usage of your Personal Information, as well as how you can access and update this data. Please note that this Policy does not apply to practices of entities not owned or controlled by us, or to individuals not employed or managed by us.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Full name and contact details (email address, school name, role)

  • Account login details (username, hashed password)

  • Usage information and interactions within the platform

  • Payment and billing information (processed securely via third-party provider, Stripe according to their privacy policy)

  • Optional integration data, such as tokens for connected services (e.g., Google Drive)

  • We do not collect biometric or other sensitive data.

3. How We Collect and Hold Personal Information

We collect personal information directly from users when they:

  • Register or log in to the MyTeacherAide platform

  • Subscribe to a plan or update billing details

  • Contact us for support

Information is stored securely using encrypted servers. We implement physical, technical, and organisational measures to protect personal data.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Provide access to and maintain the MyTeacherAide platform

  • Align content responses with relevant curriculum material

  • Manage user subscriptions and customer service

  • Monitor performance, usage, and improve our tools

  • Comply with legal obligations

  • For whole school/school association subscriptions, generate de-identified or aggregated usage reports for school leaders for the purpose of tracking adoption, usage patterns, and impact across classrooms or institutions.

We do not use any user data to train out LLMs.

5. Access and Correction of Personal Information

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections to information that is inaccurate or incomplete

  • Requests can be made via our contact form or email, and we will respond within 30 days.

6. Complaints and How We Handle Them

If you believe your privacy has been breached, you can contact us at paul@myteacheraide.com

We take privacy complaints seriously and will respond within 48 hours (weekdays) and aim to resolve issues within a reasonable time frame.

7. Overseas Data Disclosure

MyTeacherAide may use cloud infrastructure or subprocessors located overseas (e.g., within the EU or the United States) that adhere to appropriate data protection standards. We ensure that any international data transfers comply with applicable privacy laws (e.g., through Standard Contractual Clauses or equivalent safeguards).

8. Data Retention and Deletion

We retain your personal information for the duration of your account and for a limited period afterward for legal or operational reasons. You may request deletion of your data at any time. 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notification. Continued use of MyTeacherAide following changes indicates acceptance of the updated terms.

10. Contact Us

If you have any questions or requests regarding your personal data or this policy, please contact:

Email: hello@myteacheraide.com

Website Contact Form: https://www.myteacheraide.com/leave-feedback